A message to our customers and partners.
As we all continue to adjust our daily lives during the COVID-19 pandemic, we wanted to share an update on how ECT is responding. First and foremost, the health and safety of our employees, customers, and partners is our top priority and drives every decision we make during this time. To that end, we wanted to outline the adjustments we’re making at ECT and the impact on your experience:
Our corporate offices & customer service teams are working remotely. We are requiring our employees normally based in our corporate office to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
There remains a small, but dedicated group of individuals who continue to work in our distribution center to prepare and ship your orders. We have adjusted our staffing shifts and implemented enhanced sanitation protocol, but as a consequence, this slows our team’s capacity.
We know that tomorrow will bring new decisions and our promise to you is that the choices we make will continue to prioritize the health and safety of our community. We’ll be open and transparent with you about any impact this may have on your ECT experience. And we will continue to do our very best to support out customers in the safest and smartest ways possible.
Thank you in advance for your patience and understanding.
From everyone at ECT, stay home if you can, stay well, and we'll all be back to business as usual some day soon.